- General Information
- Manufacturer
- Fortinet, Inc
- Manufacturer Website Address
- http://www.fortinet.com
- Brand Name
- Fortinet
- Service Name
- FortiCare 24x7 Bundle - Extended Service (Renewal)
- Product Type
- Service
FortiCare Support Services is per-device support services, and it provides customers access to over 1,900 experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
- Service Information
- Service Main Type
- Exchange
- Service Characteristic
- Parts
- Service Description
- 24x7xNext Business Day
- Provided Support
- Parts Replacement
- Phone Support
- Email Consulting
- Web Knowledge Base Access
- Web Support
- New Releases Update
- Virus Definitions Update
- Intrusion Definition Update
- URL Database Update
- Email Database Update
- Service Response Time
- Next Business Day - Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 1 Year
