Exclusive to NSA 5600, NSA 6600 and SuperMassive 9000 Series Next-Generation Firewalls, Gold Support provides the advanced support features enterprise organizations need to keep their networks running reliably and securely. With Gold Support, customers have around-the-clock access to seasoned support engineers at a Dell SonicWALL Enterprise TAC plus the latest firmware features and Advance Exchange hardware replacement, all of which combine to protect and maximize their Dell SonicWALL investment
- Direct Access - 24x7x365 access to a team of seasoned support engineers located at a Dell SonicWALL Enterprise TAC
- Around-the-clock Support - 24x7x365 telephone, email and Web-based technical support
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to Dell SonicWALL's electronic support tools
- General Information
- Manufacturer
- SonicWall Inc.
- Manufacturer Website Address
- http://www.sonicwall.com
- Brand Name
- SonicWall
- Service Name
- Gold Support
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7
- Provided Support
- Software Update
- Software Upgrade
- Firmware Upgrade
- Firmware Updates
- Replacement
- Phone Support
- Web Support
- Email Support
- Service Availability
- 24 x 7 Phone Support
- 24 x 7 Web Support
- 24 x 7 Email Support
- Service Duration
- 1 Year
- Product Supported
- SonicWALL NSA 5600 Network Security Appliance